Kenya’s insurance sector experienced massive shifts in claims activity during Q3 2025, according to the Insurance Regulatory Authority (IRA) Quarterly Claims Settlement Report Quarter 3- 2025 Claims Settleme…. From sharp increases in non-liability claims to rising complaint levels and dramatic changes in payout ratios, this quarter exposed clear winners and losers—and revealed what every policyholder […]
Kenya’s insurance industry is undergoing a major transformation—and one of the most powerful signals of this shift is happening in the microinsurance sector. According to the Insurance Regulatory Authority (IRA) Q3 2025 Claims Settlement Report, microinsurance claims surged dramatically, growing from 28,834 in Q2 to 34,883 in Q3 2025. That’s a 26% quarter-on-quarter increase, marking […]
Kenya’s insurance sector is under growing scrutiny, and nothing exposes insurer performance more clearly than the claim payment ratio—the percentage of claims an insurer actually pays. The Insurance Regulatory Authority (IRA) Q3 2025 Claims Settlement Report reveals significant gaps in insurer reliability, with some companies excelling while others struggle to settle even basic claims. Understanding […]
Insurance is supposed to offer peace of mind. But for many Kenyans, the biggest frustration comes after a claim is filed. According to the Insurance Regulatory Authority (IRA) Q3 2025 Claims Settlement Report, delayed insurance claims remain the number one complaint in Kenya—by a wide margin. Out of 532 complaints filed with the IRA in […]
Kenya’s microinsurance sector has expanded rapidly in recent years, but Q3 2025 marked a major turning point. New data from the Insurance Regulatory Authority (IRA) shows a significant increase in both the number of microinsurance claims and the total value of payouts, signalling growing uptake and reliance on low-cost insurance products. According to the IRA […]
Kenya’s insurance industry experienced one of its most dynamic quarters in recent years—especially in the area of non-liability claims. According to the Insurance Regulatory Authority (IRA) Q3 2025 report, more than 7.5 million non-liability claims were reported, making them the single most dominant category in the insurance sector. In comparison, liability claims (third-party related) totaled […]
Kenya’s insurance landscape continues to shift rapidly, and the Q3 2025 Insurance Claims Settlement Report from the Insurance Regulatory Authority (IRA) provides the clearest picture yet of how insurers are performing—and what policyholders should expect.According to the report Quarter 3- 2025 Claims Settleme…, claims volumes rose sharply, non-liability claims continued to dominate, and payment patterns […]